Dear Valued Customer, welcome to Heaven Costume Store! We’re thrilled to have you in our enchanted community of costume enthusiasts. These Terms and Conditions are designed to create a magical and transparent shopping experience for everyone. By accessing our website and making purchases, you agree to these terms that govern our relationship.
🏰 Website Usage and Account Responsibilities
Your Magical Portal Access
When you visit heavencostumestore.com, you enter our magical realm. We grant you permission to browse and shop while respecting our enchanted environment.
User Responsibilities
- Provide accurate and complete information when creating accounts or making purchases
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized account activity
- Use our website only for lawful purposes and legitimate shopping
- Respect our intellectual property and magical creations
🎭 Products and Service Description
Our Magical Inventory
Heaven Costume Store specializes in transforming ordinary moments into extraordinary experiences through our enchanting collection:
- Costume Categories: Animal Ears Nose Tail, Baby Costumes, Boys Costume, Christmas Costumes
- Accessories: Anklets, Armour & Weapons, Beard & Mustache, Bracelets, Capes
- Creative Supplies: Arts & Crafts, Baking Supplies, Christmas Decorations
- Seasonal Magic: Christmas Party Supplies, Christmas Costume Accessories
Product Information Accuracy
While we strive to present our magical items accurately through photographs and descriptions, slight variations may occur. Colors might differ slightly due to monitor settings, and sizes may vary by manufacturer.
📦 Ordering and Payment Terms
The Order Journey
Your magical order follows this enchanted path:
- Order Placement: Your order is confirmed when you complete checkout
- Order Processing: 1-2 business days (3 days during peak seasons)
- Payment Confirmation: Required before processing begins
- Order Changes: Contact us immediately if you need to modify your order
Payment Methods
We accept these magical payment wands:
- Visa
- MasterCard
- JCB
- PayPal
Shipping Magic
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
- Free Shipping: Orders over $50 via EMS (15-25 business days)
- Delivery Areas: Worldwide except some Asian countries and remote locations
🔮 Returns, Exchanges & Refunds
Return Timeframe
You have 15 days from delivery date to initiate returns or exchanges for eligible items.
Return Conditions
- Items must be in original condition (unworn, unwashed, undamaged)
- All original tags and packaging must be included
- Original receipt or proof of purchase required
- Items must not be altered or customized
Non-Returnable Items
- Beard & Mustache accessories (hygiene reasons)
- Baking Supplies (food safety regulations)
- Bathroom costume accessories (hygiene concerns)
- Opened Arts & Crafts materials
- Customized or personalized items
- Final Sale or Clearance items
Refund Process
- Refund processing: 3-5 business days after receiving return
- Refund issuance: 7-10 business days to original payment method
- Original shipping fees non-refundable (unless our error)
- Return shipping costs are customer’s responsibility
⚖️ Intellectual Property Rights
Our Magical Creations
All content on heavencostumestore.com, including designs, text, graphics, logos, and images, are our intellectual property or licensed to us. These magical creations are protected by copyright and trademark laws.
Usage Guidelines
- You may browse and shop for personal use
- Commercial use of our content requires written permission
- You may not reproduce, distribute, or create derivative works
- Respect our brand identity and magical theme
🛡️ Liability Limitations
Our Commitment to You
Heaven Costume Store is committed to providing magical products and experiences. However, we must clarify our responsibilities:
Limitations of Liability
- We are not liable for delays caused by carriers, customs, or unforeseen circumstances
- Maximum liability for any claim is limited to the purchase price of the item
- We are not responsible for indirect, incidental, or consequential damages
- Proper costume use and safety are the customer’s responsibility
Product Usage
Our costumes and accessories are designed for entertainment and decorative purposes. Please use responsibly and follow all safety guidelines included with products.
🌍 International Considerations
Global Shipping Limitations
While we ship worldwide (except some Asian countries and remote locations), international customers should be aware of:
- Customs duties, taxes, and import fees are the customer’s responsibility
- Local regulations may restrict certain costume items
- Delivery times may vary due to customs processing
- Some payment methods may not be available in all regions
📝 Policy Updates and Communications
Evolving Our Magic
We may update these Terms and Conditions to enhance your experience. Continued use of our website after changes constitutes acceptance of new terms.
Communication Methods
We primarily communicate via email. Please ensure [email protected] is in your safe sender list to receive important updates about your orders.
💫 Need Magical Assistance?
Our customer service wizards are here to help with any questions about these terms or your shopping experience!
- Email: [email protected]
- Response Time: Within 24 hours on business days
- Store Address: 260 Waterview Lane, Albuquerque, US 87109
- Website: heavencostumestore.com
Thank you for choosing Heaven Costume Store for your magical transformations! We appreciate your trust and look forward to creating wonderful memories together.