Delivery Information

At Heaven Costume Store, we understand that timely delivery is key to making your celebrations magical. Whether you’re preparing for Halloween, Christmas, a birthday party, or any themed event, we strive to get your costumes and party supplies to you as quickly and efficiently as possible. Below, you’ll find all the details about our delivery process, shipping options, and more.

Order Processing Time

Once you place your order, our team works diligently to prepare it for shipment. Please allow 1-2 business days for order processing. During peak seasons (like Halloween or Christmas), processing may take slightly longer, so we recommend ordering early to ensure your items arrive on time.

Shipping Options

We offer two reliable shipping methods to cater to your needs. All orders are shipped from our warehouse in Albuquerque, US, and we serve customers globally (excluding select remote areas in Asia and other regions).

Standard Shipping

For those who need their items quickly, our Standard Shipping option is ideal. We partner with trusted carriers like DHL or FedEx to ensure fast and secure delivery.

  • Cost: $12.95 (flat rate)
  • Delivery Time: 10-15 business days after shipment
  • Best For: Urgent orders or time-sensitive events

Free Shipping

Love saving money? So do we! For orders over $50, we offer Free Shipping via EMS. This economical option is perfect if you’re planning ahead or ordering in bulk.

  • Cost: Free (on orders of $50 or more)
  • Delivery Time: 15-25 business days after shipment
  • Best For: Budget-conscious shoppers and non-urgent deliveries

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return items within 15 days of receiving your order. Please note that items must be unused and in their original packaging. For details on how to initiate a return, contact our support team at [email protected].

Ready to bring your costume dreams to life? Explore our collection now and enjoy seamless delivery worldwide!

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